Job Title: Reservations Sales Professional
About the Role:
* We are seeking a detail-oriented and organized individual to provide exceptional service as a Reservations Sales Agent, where you will offer organizational support to the team and deliver memorable experiences to our guests.
* This role requires a multi-tasker who is passionate about hospitality and committed to providing outstanding service.
Your Key Responsibilities:
* Deliver professional, friendly, and engaging service while corresponding with guests via various methods in a timely manner.
* Process room reservation requests & rooming lists, build & maintain group blocks, and ensure a seamless check-in & check-out process using relevant systems.
* Cultivate revenue growth by upselling guestrooms and recommending hotel facilities.
* Support inventory management and balance room types effectively.
* Foster strong working relationships with internal departments, including Sales, Food & Beverage, Front Office, and other teams as required.
* Provide informative assistance to guests regarding hotel facilities.
About Us:
* We strive to create an inclusive work environment that values diversity and promotes equal opportunities for all employees.
* We welcome candidates from diverse backgrounds and aim to provide a supportive and inclusive workplace.
Our Ambition:
* To be a leading employer of choice, attracting and retaining top talent through our commitment to excellence, diversity, and inclusivity.
* To foster a culture of continuous learning, innovation, and teamwork, enabling our employees to grow professionally and personally.