Guest Experience Associate
We are seeking a highly motivated and enthusiastic Guest Experience Associate to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.
The successful candidate will be responsible for providing a warm and welcoming atmosphere for our guests, ensuring seamless check-in and check-out processes, and addressing any queries or concerns they may have. They will also be responsible for maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels.
* Key Responsibilities:
* Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Salary and Benefits:
* A competitive salary package tailored to your experience and expertise.
* A comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with our business needs (eligibility applies).
* Exclusive discounts on international accommodation, food and beverage outlets worldwide.
* Savings and cashback at over 400 popular retailers in Australia and New Zealand.
* Discounted furniture purchases to enhance your personal space.
* NIB insurance discounts for added financial security.
Required Skills and Qualifications:
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
* Maintains a polished and professional presentation, reflecting our values and standards.
,