Care services advisor

Job Category: Administration,Care Services,Executive,Health & Lifestyle Coordinator,Indigenous Participation,Legal & Risk,Safety, Health & Environment,Workplace Relations

Job Description

Be Part of the Team That Helps Employees Get Back to What Matters

Position : Care Services Advisor (Injury Management)

Job Type : Permanent, Full Time

Some of the most meaningful work happens behind the scenes. Join our Care Services team and become a trusted partner supporting employees through injury management, recovery, and return to work. Working closely with medical professionals, insurers, operational teams and employees, you'll play a critical role in creating positive outcomes while balancing care, compliance and practical support. If you're passionate about helping people and thrive in a varied and collaborative environment, this opportunity could be the perfect next step.

What's In It For You

• Access Relish Member discounts across 450+ major Australian retail brands
• Genuine career development and internal progression opportunities
• Build specialist experience in injury management and return to work practices
• Join a supportive national team with strong leadership support
• Exposure across safety, rehabilitation and employee wellbeing initiatives
• Diverse workload with meaningful employee impact
• Flexible and autonomous work environment
• Opportunity to collaborate with healthcare professionals and industry stakeholders

Desired Skills and Experience

What You'll Do

• Support injured employees through return to work and workers compensation processes
• Act as a key point of contact for employees, operational teams and external stakeholders
• Understand injury expectations including recovery prognosis, treatment pathways and return to full capacity outcomes
• Communicate confidently with medical practitioners and interpret medical reports, scans and related documentation
• Conduct injury assessments over the phone and provide immediate guidance on initial injury management
• Coordinate medical appointments and treatment requirements for employees
• Identify suitable duties aligned to worker capacity and injury type including lower limb, spinal and upper limb injuries
• Develop, implement and communicate work capacity and return to work plans
• Manage workers compensation claims including lodgement, administration and ongoing case management
• Liaise with insurers and relevant workers compensation regulatory bodies
• Partner with internal safety stakeholders to maintain accurate claims information and reporting
• Manage workers compensation payroll requirements and insurance reconciliation processes
• Contribute to continuous improvement across care services practices
• Travel occasionally to regional and interstate locations as required

About You

• Proven years experience in workers compensation claims management or exposure within a related industry highly regarded
• Recent graduates with tertiary qualifications in Exercise & Health Science, Occupational Therapy or similar disciplines encouraged to apply
• Strong understanding of allied health or rehabilitation environments viewed favourably
• Excellent written and verbal communication capability
• Professional, caring and empathetic communication style
• Ability to communicate confidently with internal and external stakeholders
• Strong computer literacy and confidence working across systems and documentation
• Highly organised with the ability to manage competing priorities
• Flexible approach and comfort working across varied daily activities
• Strong problem-solving and decision-making capability
• Passion for supporting individuals and contributing positively to business outcomes

We strongly encourage First Nations people to consider a career with us.