See yourself in the team:On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most. Your responsibilities: Be the warm and engaging voice of the business that our customers hear when they call inContribute to the teams vision and values whilst adding value to every customers enquiry and interaction Receive inbound calls from customers, offering resolution of the query at first pointProvide customers with information relating to their products, services and transactional informationBe aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of businessHours and TrainingThis is a full-time position (8 hour shift) with hours spanning across 7 days a week, from Monday - Sunday.We'll do our best to accommodate your work preferences & availability.We offer 4 - 6 weeks of trainingAre you big on work/life balance? We are too, we can offer Hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin.Potential start date over the upcoming months (April-June)We're interested in hearing from people who have: Customer service skillsStrong computer skills and ability to multitaskAbility to work in a high paced environment and revels in change and feedback to improve performanceRisk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risksAre you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Engagement superstar and want to learn more, please apply!