Job Title:
Process Quality Lead
We are seeking an experienced Process Quality Lead to join our team. As a key member of our process excellence team, you will be responsible for developing and implementing process modeling standards, methodologies, governance models, and quality assurance frameworks. You will also be accountable for the setup, deployment, and operational support of the BPM toolset and company-wide process repository.
Key Responsibilities:
• Define, maintain, and enforce process modeling standards and guidelines (e.g. BPMN 2.0, L1-L5 hierarchies).
• Continuously improve the end-to-end process redesign methodology and associated playbooks.
• Manage the enterprise-wide rollout, configuration, and ongoing administration of the BPM platform.
• Migrate legacy process content to a centralized process repository.
• Define and implement process documentation and lifecycle governance frameworks.
• Lead training, onboarding, and enablement initiatives for BPM adoption and process excellence.
• Maintain a secure, structured, and accessible enterprise-wide process repository.
• Define and implement a quality audit program for assessing process maturity, compliance, and documentation quality.
• Communicate audit findings and corrective actions to executive collaborators.
• Provide day-to-day leadership, supervision, and performance mentoring to 3 junior BPM analysts.
• Train and support business collaborators, process authors, and process excellence team members.
• Advise and influence senior collaborators on process adherence and maturity.
• Monitor the efficiency of process methods and drive continuous improvements.
• Ensure governance processes are in place to maintain consistency, traceability, and accountability.
Benefits:
• Flexible work arrangements to suit your needs
• Competitive leave policies
• Access to extensive online and facilitator-led learning catalogue
• Opportunities to connect with colleagues through volunteer groups and campus life
• Free Optus bus from Macquarie University Metro Station