Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT :
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About Event Cinemas :
Event Cinemas set itself apart with a world of entertainment experiences under one roof. We set the global standard for premium cinema and with every interaction, we aim to leave a memorable mark, always evolving to keep things fresh and provide a welcoming and playful atmosphere. We’re all about the customer experience, going that extra mile, every time. If you too are a customer service superstar, then we want to hear from you! And loving movies is a big bonus!
About the Role :
We are on the hunt for an experienced management professional to assist in bringing our vision, purpose and values to life in the role of General Manager. Popping popcorn to delivering outstanding customer and team experiences will be at the forefront of everything you do! You will empower and coach our team to deliver success by leading from the front and helping our teams be the best they can be.
Operational Responsibility for Cinema
* Monitors and enhances customer service activities at the location.
* Full knowledge of Company Policies and Procedures.
* Controls day-to-day operations in accordance with current policies, procedures, and Legal Compliance.
* Movie session scheduling with film programmer.
* Adhere to state / territory and national content classification guidelines and restrictions.
* Establish strong interdepartmental team relationships and highlight areas of opportunity for continued improvement in communication and planning to support a cohesive and collaborative culture.
* Establish effective Supplier and Third-Party Relationships.
* Ensures location presentation and cleanliness is to company standards.
* Manage appropriate repairs and maintenance according to the required approvals and processes.
* Maintenance of the company Asset Register for the location /s.
* Forecast and create staff rosters by shift, optimising workforce efficiency and aligning with company provided data insight tools. Effectively manage payroll costs without compromising on customer service standards. Maintain strict adherence to payroll procedures, diligently check, store, and action reports within specified deadlines, meeting auditing requirements.
* Comprehensive knowledge of Workplace Health and Safety (WHS) policies and procedures.
* Maintain current Senior First Aid certificate.
* Ensures that all procedures are followed as per company policy and complete all audit checklists accordingly.
* Maintains a strong understanding of the Industrial Award.
* Receives and promptly escalates location calls, ensuring swift and appropriate response to maintain the safety and integrity of the premises.
* Ensures compliance with Local Council inspections and audits conducted by the Office of Liquor, Gaming, and Racing (OLGR) or similar governing body for your state / territory. Adhering to regulatory standards and implementing necessary measures to uphold operational excellence.
Overall Leadership and Team Management
* Provide support and assistance to the Assistant Manager, Duty Managers, and team members.
* Facilitate the recruitment, induction, and training of team members, aligning with the current training processes.
* Conduct Performance Management of Cinema Employees – coach, counsel, appraise.
* Motivating all team members to exceed company service standards.
* Ensure a safe working experience by facilitating safe work behaviours of the team. Ensure all team members have knowledge of safe use of equipment, chemical handling, PPE, and emergency procedures.
* Knowledge of Equal Employment Opportunity, Discrimination, Harassment and Affluent Action Program procedures and ensure their compliance.
* Conduct team briefs and staff meetings as required.
* Provide leadership to team members. Give clear direction and instructions to staff on shift to maintain smooth running of location.
* Coordination of all staff training requirements including any site, local council and state / territory required training. Maintain training activity documentation.
* Attendance at all company required training sessions.
Revenue and Financial Responsibility for Cinema
* Meet revenue budgets for location.
* Systematically analyse Operating Statements and daily performance reports, proactively identifying areas for improvement and promptly taking corrective action to align with evolving business needs.
* Review Profit and Loss Statement monthly in conjunction with Area General Manager.
* Control profitability of location through management of all KPIs.
* Maximise revenue and yield per patron in each department.
* Accurate, efficient cash handling and audit procedures.
* Conducts thorough reviews of stocktake and inventory in conjunction with Area General Manager and ensures adherence to internal audit procedures.
* Authorise and process recommended inventory orders on a weekly basis or as needed.
* Regularly review business and sales opportunities to seek new revenue streams and income.
* Regular reviews of market share, actively seeking opportunities to grow revenue ahead of the market.
* Suggestive Selling, Upselling and maximising sales revenue within all departments.
* Identify and target suitable groups and businesses for group and corporate bookings, employing strategic outreach and marketing initiatives to enhance bookings and build lasting partnerships.
* Review and approve supplier invoices using current business processes.
Customer Focus
* Ensure employees are focused on exceeding customer expectations for cinema experience.
* Ensure the cleanliness of all facilities.
* Respond to all levels of customer feedback.
* Ensure internal and external customers and their needs are a primary focus, developing and sustaining productive customer relationships.
* Review customer feedback and identify patterns, trends, and initiate actions to improve customer satisfaction and retention.
Sales and Promotional Opportunities
* Drive revenue streams and look for opportunities to maximise assets and sales revenue.
* Strategically expand group bookings, as well as boost gift card and voucher sales within the local community and neighbouring businesses. Implement targeted initiatives to enhance visibility and engagement in the local area.
* Cultivate meaningful relationships within the local community, engaging with community leaders and business figures. Actively explore and develop sponsorship and cross-promotional opportunities to strengthen ties and foster mutual growth.
* Implement and execute state / national promotions in accordance with cinema briefs.
* Promote cinema loyalty programs to grow membership and frequency.
* Ensure planograms are implemented.
Benefits & Perks
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings and discounts at Thredbo.
* Rapidcareer growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ’s largest and most diverse experiences company.
Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
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