About the business and the role
Ambient Services Group is expanding into Melbourne, building on our reputation as a trusted commercial asset maintenance provider. We support some of Australia's most respected organisations, delivering everything from long-term asset management to urgent reactive repairs.
With this exciting growth, we are now seeking an experienced HVAC Service Manager to help establish and lead our Melbourne Service Division.
Job tasks and responsibilities
* Manage and help establish a HVAC service technicians, apprentices and coordinators within our new Melbourne division.
* Promote a strong safety culture and ensure all work aligns with company policies and procedures.
* Conduct performance reviews, toolbox talks, and ongoing training initiatives.
* Monitor service profitability, margins, and KPIs.
* Assist in the development of service contracts, pricing strategies, and variation quotes.
* Maintain strong client relationships and drive contract performance
* Provide technical guidance and troubleshooting support to technicians on complex issues.
* Utilise service management software (e.g. Simpro) to manage workflow and reporting.
Skills and experience
* Minimum 5 years' experience in HVAC service, with at least 2 years in a supervisory or management role
* Trade-qualified in HVAC/Refrigeration (Cert III or higher) – additional qualifications in mechanical engineering or business management highly regarded
* Strong technical knowledge across commercial HVAC systems
* Experience in complementary services such as facility maintenance, electrical or general building/handyman services highly regarded
* Proven ability to lead teams, manage performance, and coordinate field operations
* Excellent communication and client-facing skills, with a strong customer service focus
* Sound understanding of WHS regulations, risk management, and compliance reporting
* Proficient in service management software (e.g. Simpro) and Microsoft Office Suite
* Current Australian driver's licence and full working rights
If this sounds like you, forward a copy of your resume & a cover letter outlining your relevant experience and successes in previous roles.