Introduction
About Bamara
We bring years of experience and authentic engagement in regional, remote, and urban locations to our services.
Over the past 8 years, Bamara has worked with communities to support the needs of their people as they achieve their goals.
Bamara delivers services in communities across New South Wales, the Northern Territory, and Queensland. Our focus is on building individual and community capacity and prosperity through the design and delivery of projects, programs and initiatives underpinned by Australian government (state and federal) funding.
Salary and Benefits
* Generous salary
* Retail and Entertainment discounts across leading brands
* Opportunities to upskill with qualifications
* Employee Assistance program for staff and their immediate families
* First Nations perspective training
Description
Position Overview
The Team Leader – NDIS Service Delivery (After Hours / On Call) plays a vital role in maintaining the quality and responsiveness of Bamara's supports outside of standard business hours. This position provides operational oversight, manages urgent roster changes, and offers leadership and support to frontline teams across evenings, nights, and weekends.
The role also maintains a small caseload of participants to ensure continuity of care, compliance with NDIS Practice Standards, and alignment with Bamara's person-centered approach
Skills And Experiences
Key Responsibilities
Operational Leadership
* Oversee all after-hours and weekend operational activities, ensuring smooth service delivery and timely response to client and staffing needs.
* Coordinate and manage urgent roster changes, shift replacements, and short-notice absences to maintain service continuity.
* Act as the key point of contact for staff during after-hours periods, providing leadership, guidance, and practical support.
* Monitor service performance and escalate complex or high-risk matters to the Operations Manager or On-Call Executive as required.
Participant and Compliance Oversight
* Manage a small caseload of NDIS participants to ensure their supports are person-centred, goal-focused, and compliant with relevant standards.
* Ensure accurate documentation, incident management, and progress reporting.
* Uphold Bamara's commitment to quality, safety, and compliance with the NDIS Practice Standards.
Team Support and Communication
* Provide mentoring and direction to support workers and team members working across after-hours shifts.
* Foster a supportive and positive team culture that reflects Bamara's values of respect, collaboration, and empowerment.
* Ensure smooth communication and handover between daytime and after-hours teams.
Quality and Risk Management
* Respond to incidents, emergencies, and escalation matters in accordance with Bamara's policies and procedures.
* Identify service delivery gaps and contribute to continuous improvement initiatives.
* Support adherence to organisational policies, procedures, and quality systems.
Must Haves
* WWCC
* NDIS Workers Clearance
* Current first aid certificate
* Driver's License and insured vehicle
* Pass a police check.
* Be available to work nights and weekends (non-negotiable)