Job Description
We are seeking a skilled and motivated Relief Customer Service Consultant to join our team. This role will involve providing excellent customer service, assisting with day-to-day financial needs, and promoting Bank Australia's range of financial products and services.
Duties and Responsibilities
* Commitment to optimum professional, efficient and friendly service at all times in accordance with Customer Division Service Standards
* Accountable for contributing towards Branch and Group targets as directed to assist the Customer Division achieve its goals
* Strive to develop long term mutually rewarding relationships between Bank Australia and our customers
* Identify opportunities to market Bank Australia's range of financial products and services with the aim of achieving quality customer outcomes and meeting KPI's
* Assist customers with their insurance enquiries via referral to specialist teams (Allianz or Honey) including quotes and sales
* Assist customers with their daily financial needs in an efficient and courteous manner
* Maintain and reconcile cash float daily
* Open new accounts in accordance with documented procedures and legislative requirements
* Process transactions as directed
* Maintain accounts including changes to personal and account information
Requirements and Qualifications
* Previous customer service/sales experience is essential
* Flexible approach to work and willing to travel between branches as required
* Confidence in building strong relationships with customers
* Well-developed written, verbal and interpersonal skills
* The ability to determine priorities and work effectively under pressure
Benefits
* Competitive salary and 13% superannuation
* Flexible working options
* 24/7 free counselling
* Free flu vaccinations
* Discounted gym memberships
* Study assistance
* Paid parental leave
* Volunteer leave
* Bereavement leave
* Gender affirmation leave
* Family violence leave
Our Culture
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community. We care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.
We are an equal opportunity employer committed to sustainable development and making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
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