Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, South Australia, Adelaide
Your day to day
- Warmly welcome guests and escort or guide them to Reception as appropriate.
- Assist with guest luggage handling, delivery, and secure storage.
- Organise and deliver special guest amenities, including welcome setups and personalised requests.
- Oversee driveway traffic and coordinate deliveries at the loading dock efficiently.
- Manage guest bookings for Concierge Services accurately and promptly.
- Ensure consistently high standards of customer service across Reception and Lobby areas.
- Record, manage, and resolve guest complaints in a professional and timely manner.
- Maintain comprehensive knowledge of hotel facilities and services, proactively identifying opportunities to enhance guest engagement and up‑selling.
- Keep abreast of daily events, functions, and VIP/group arrivals, while providing personalised guidance and recommendations on local attractions and experiences to enhance the guest stay.
- Respond promptly and effectively to guest enquiries, issues, and requests.
- Manage Adelaidean Resident apartment services and monthly billing with accuracy and professionalism.
- Support Front Office operations and checklists as required.
- Promptly report any accidents, incidents, or hazards to the Manager or OH&S; representative.
- Perform other duties as required to ensure smooth departmental operation.
What we need from you
- Previous hotel experience is advantageous
- Positive attitude, strong willingness to learn
- Solid communication skills to interact professionally with guests, colleagues, and partners.
- Proficient in Microsoft Office and Front Office systems, including Opera.
- Strong problem‑solving, organisational, motivational, and training abilities.
- Physically fit to meet the demands of the role.
- Frequent walking, standing, bending, squatting, kneeling, and stooping.
- Regular lifting/carrying of loads up to 25kg; occasional pushing/pulling of heavier loads (trolleys over 50kg).
- Extended work at computer screens.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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