Role Overview
">
This role offers a unique opportunity to build a rewarding career in an innovative, fast-paced environment.
">
You will play a key part in delivering the desired customer experience by adopting a positive relationship-based approach that demonstrates passion for identifying and prioritizing customers' complete financial needs.
">
The successful candidate will be responsible for serving customers directly, having needs-based conversations, and managing them through the associated property purchasing journey with a focus on the Home Buyers Journey.
">
This role may also provide support to more junior solutions and service staff for complex customer needs.
">
About the Role
">
">
* Act as ANZ products initiator and role model.
">
* Eagerly support the Branch Manager in delivering ANZ's retail strategy and day-to-day operations for the branch.
">
* Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services.
">
* Take responsibility to 'know your customer' from a risk perspective.
">
* Deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritizing customers' complete financial needs.
">
">
What We Are Looking For
">
">
* Prior experience in developing strong relationships in a customer-focused role.
">
* Significant experience in financial services, preferably within the retail banking sector.
">
* Excellent communication and interpersonal skills.
">
* Leadership and coaching capabilities.
">
* Experience in being an influential user and promoter of technology.
">
* Ability to multi-task, highly adaptable to change and ambiguity.
">
">
Benefits
">
We offer flexible working arrangements and a range of benefits including access to health and wellbeing services and discounts on selected products and services.
">
We celebrate diversity and welcome applications from everyone. If you require any adjustments during the recruitment process or the role itself, please let us know.
">
Why Choose This Opportunity
">
In this role, you will have the resources, opportunities, and support you need to take the next big step in your career.
">
You will be part of an organisation where different backgrounds, perspectives, and life experiences are celebrated.
">
We provide a supportive and inclusive work environment that fosters growth and development.