EOI - Principal Business Analyst – Finance & Procurement Grade: Clerk Grade 11/12 Employment type: Full-Time Temporary to Oct 2026 Location: Parramatta location with hybrid working – 2 to 3 days weekly attendance Salary range: $ 149,739– $ 173,174 p.a. base salary dependent on experience, plus 12% superannuation This role sits in the Product & Business Architecture team within Government Shared Services About the team This newly established team’s purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector. Involving the consolidation of ERP systems and processes, IT service and incident management and travel and expense management, the program will lead to a better employee experience and enable more efficient sector mobility. Additionally, common, streamlined and efficient processes will allow our people to better focus on our customers. The Principal Business Analyst – Finance & Procurement plays a key leadership role in analysing and refining the organisation’s financial and procurement reporting needs. This position is responsible for identifying strategic insights and financial direction that drive business improvements and support the efficient delivery of operations and performance. The role ensures alignment with organisational strategies and operational plans, enabling data-driven decision-making and continuous improvement across the enterprise. Your day-to-day Reporting to Director Product & Business Architecture - Government Shared Services, your role will: Provide expert advice on the feasibility and suitability of proposed solutions to optimise business operations and performance Identify and document business processes, business and functional requirements to align user stories and case scenarios, applying best practice methodologies to provide innovative solutions to improve customer service Build strategic relationships and work with all internal and external stakeholders to define business needs, user stories and priorities with a comprehensive analysis of alternate solutions using best practice methodologies to deliver products and service with the maximum customer benefits and to required standards. Gather, analyse and translate complex business data to generate meaningful insights and provide expert advice on technical issues to non-technical audiences in plain language to enable informed business decisions and service level improvements Partner with customers and stakeholders to lead and/or support projects and initiatives to provide customer-focused services and business improvements Analyse customer feedback and insights in conjunction with specialists and develop comprehensive analytics to create viable recommendations for service improvements that align with business strategy and customer needs Provide expert advice and assistance to support the development, implementation and evaluation of a structured resource planning framework in accordance with approved standards, agile and best practice methodologies to improve efficiency, effectiveness and usability of business processes and systems Influence key stakeholders to promote a culture of continuous improvement service delivery environment to enhance business processes and ensure customer focused service delivery To be successful in this role you will demonstrate: Experience in project accounting, financial planning & analysis (FP&A), or management reporting. Excellent communication skills with the ability to present complex information clearly. Ability to work independently and manage competing priorities in a fast-paced environment. Experience working on major projects or capital programs is highly desirable. Salary Grade 11/12, with the base salary for this role starting at 149,739.00 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Jyothsna Jain via talentgss@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 22nd September, 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact talentgss@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process