Overview
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
Benefits
* Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
* 24/7 access to our Employee Assistance Program for health and wellbeing support
* 15% Co-worker discount
* Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
* Co-worker uniform provided
* Free Co-worker parking
* Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
* Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional information
* This role is Permanent Full-time, 76hrs/fortnight
* The internal job title for this role is Product Quality and Recovery Manager
* Applications close Friday 13th February 2026
* Domestic relocation is supported
* As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
About this work area
As Product Quality & Recovery Manager your responsibilities will include, but are not limited to:
* Coaching and managing co-workers to secure competence development and succession planning.
* Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
* Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
* Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines.
* Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA Australia working methods in a timely matter.
* Presenting IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the store.
* Actively contributing to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers.
As Product Quality & Recovery Manager you are
* You are a confident leader with a passion for sustainability and are determined to make a difference.
* Proven experience in delivering on sales KPI'S & budgets, with knowledge of how to maximise profitability & growth potential of your department.
* Previous experience managing and leading in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth.
* A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others.
* Adaptable based on changing business needs and can influence stakeholders to align to your vision.
* Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.
* Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level).
* Good knowledge of the waste management and sustainability principles is desirable.
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