Motel Guest Service Agent – Maitland, NSW
Join to apply for the Motel Guest Service Agent – Maitland, NSW role at Bendigo Advertiser.
The ideal candidate will become part of our front office team committed to crafting lasting impressions for our guests.
Your primary responsibilities will include warmly welcoming guests, facilitating seamless check‑in and check‑out experiences, and addressing any inquiries or issues throughout their stay.
This is a casual role offering 16+ hours per week, Monday‑Friday.
This position is based in Maitland, NSW.
MUST HAVE experience in using a motel reservation system (ideally PROTEL).
Key Responsibilities
Provide exceptional customer service to all guests, assisting with check‑in, check‑out, inquiries and special requests.
Perform various administrative duties such as processing reservations, handling phone calls, and maintaining accurate records.
Address any guests’ enquiries effectively and professionally.
Key Performance Indicators
Guest satisfaction
Check‑in / Check‑out Efficiency
Reservation Accuracy
Contributing to our positive team atmosphere
The Ideal Candidate Will Have
Friendly personality with a positive outlook
Committed to providing the highest level of customer service
Excellent verbal and written communication skills, with the ability to interact confidently and professionally with guests and colleagues.
Adept time management skills ensure seamless operations.
Previous experience in a front desk or guest service role, with a solid understanding of hotel/motel operations and customer service principles.
The ability to work a rotating roster.
Must have experience in using a PROTEL motel system.
How To Apply
If you are reliable, enthusiastic, and ready to take on a current challenge in hospitality, we’d love to hear from you! Apply now by sending your resume and cover letter.
Please note that full Australian Working Rights are required for this role.
Job Type: Casual
Pay: $31.00 – $34.00 per hour
Expected hours: No less than 16 per week
Work Location: In person
J-18808-Ljbffr
Required Skill Profession
Hospitality & Leisure