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Customer service representative

Sydney
beBeeCorrespondent
Customer Services agent
Posted: 30 August
Offer description

Role Overview

The Correspondence and Briefing function provides key ministerial and parliamentary services to support the portfolio Minister, Members of Parliament and the Revenue NSW Executive.

We operate in an often fast-paced environment, responding to complex and sensitive matters. If you thrive in a collaborative setting and are passionate about delivering excellent customer service, we'd love to hear from you.

* Key Responsibilities:
* Receive, review, and research information to draft ministerial correspondence
* Coordinate and respond to ad hoc internal and external information requests
* Manage responses to Government Information (Public Access) Act 2009 applications
* Provide technical advice and mentoring to other team members


About the Team

We are part of the Department of Customer Service and our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working arrangements. Regular travel may be required to engage with the team and our partners.


Required Skills

To be successful in this role you will demonstrate:

* Exceptional written and verbal communication skills, with strong attention to detail
* Ability to produce high-quality, accurate responses aligned with policy and legislative frameworks
* Proven ability to collaborate effectively and build strong working relationships
* Strong analytical and problem-solving skills, with the ability to manage competing priorities
* Experience working independently and within a small team in a fast-paced, evolving environment
* Knowledge and understanding of state taxes and legislation is highly regarded


What We Offer

We offer a dynamic and supportive work environment that values diversity and inclusion. Our employees enjoy flexible working arrangements, regular travel opportunities, and a range of professional development programs.

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