Customer Service Specialist Role
Key responsibilities of this role include addressing customer inquiries, order processing, data entry, and resolving general complaints.
* Providing first-line technical and clinical assistance to customers, escalating issues to relevant teams for timely resolution.
* The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
This is an exciting opportunity to contribute to delivering exceptional customer experiences.
About the Position
* The primary objective of the Customer Service Representative role is to communicate with customers daily via telephone, email, chat, or other social media platforms.
* Responsibilities include handling customer orders, creating and maintaining client account records, tracking deadlines, and managing tasks in web-based tools.
* You will also support members of cross-functional teams and develop positive customer relationships that can substantially affect service and/or product revenue.
We offer a supportive and inclusive culture, encouraging individual expression in the workplace and thriving on innovative ideas.
Requirements
* Minimum 1 year of related experience.
* Broad knowledge of routines and procedures to handle day-to-day situations.
* Excellent communication and problem-solving skills.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this opportunity.