At HBF, we're constantly improving how members and staff experience our services. As a Service Designer you will play a meaningful role in that change by partnering closely with stakeholders across the business and delivery teams, helping identify, shape and prioritise opportunities that improve how our services work end-to-end.
What You'll Do
As a Service Designer, you'll work on priority initiatives where clarity, trust and influence really matter. You'll help teams cut through complexity, surface what matters most, and turn insight into recommendations leaders can confidently act on.
* Supporting priority initiatives by identifying and shaping experience opportunities, turning complex, ambiguous problems into clear, actionable recommendations
* Partnering directly with business, delivery and design teams to influence decision‐making
* Framing problems and opportunities using end‐to‐end service thinking (people, process, technology, data and policy)
* Leading and contributing to discovery, sense‐making and co‐creation activities
* Balancing member needs, business value and delivery constraints
* Collaborating with UX/UI designers and delivery teams to ensure experience intent is clearly understood and carried through to build
About You
You're comfortable taking initiative, moving at pace, and working through complexity with confidence. You bring strong service design capability, know how to work independently, and can influence outcomes without relying on formal authority.
* 4+ years' experience across service design, experience design, UX/CX or related roles
* Proven experience working independently across multiple initiatives, ideally within complex or regulated environments
* Strong capability in framing problems, synthesising insight and turning complexity into clear, actionable recommendations
* Confidence facilitating workshops and engaging stakeholders at all levels
* Experience translating service design outcomes into delivery‐ready inputs teams can confidently act on
Why HBF?
You'll be supported by an established Experience and Design Chapter, work alongside talented designers and delivery teams, and have space to do meaningful, thoughtful work that makes a real impact.
* Fully subsidised Gold Hospital Insurance Cover
* Flexible working and work from home options
* 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
* 2 volunteering days per year
* Onsite Barista with subsidised coffee (Perth)
* Access to corporate discounts across a range of gyms, retail, restaurants and hotels
At HBF, we believe in the unique potential of every individual. We're committed to building an inclusive workplace where diverse perspectives are valued and celebrated, because they make us stronger.
We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities and members of the LGBTQIA+ community. If you need any adjustments during the recruitment process, please contact us at careers@hbf.com.au so we can work together to accommodate your needs.
Discover how we're making a difference, explore our Community Initiatives at: Community Initiatives | HBF Health Insurance
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