Do you like fast pace enviroments? About Our Client Our client is a small-sized company within the industrial and manufacturing sector, known for its commitment to delivering high-quality products and outstanding customer service. They pride themselves on fostering a professional and supportive work environment. Job Description Manage customer inquiries and complaints related to after sales services. Coordinate with internal teams to resolve customer issues promptly. Maintain accurate records of customer interactions and solutions provided. Assist with warranty claims and ensure timely processing. Provide product information and support to customers as needed. Contribute to the continuous improvement of after sales processes. Build and maintain strong relationships with clients and stakeholders. Prepare reports on after sales activities and customer feedback. The Successful Applicant A successful After sales Support Officer should have: Experience in customer service within the industrial or manufacturing sector. Strong organisational and time management skills. Excellent communication and interpersonal abilities. Problem-solving skills with a focus on customer satisfaction. Proficiency in relevant software and systems. A professional approach and attention to detail. What's on Offer Competitive salary between AUD 60000 and AUD 65000 plus super. Permanent full-time position based in Melbourne. Opportunities for career growth within the industrial and manufacturing sector. Work in a professional and supportive team environment. Be part of a company that values quality and customer satisfaction. If you are passionate about customer service and have experience in the industrial and manufacturing industry, we encourage you to apply. Take the next step in your career as an After sales Support Officer today!