Sap consultant (blacktown)

Job Details

Basis Expert Consulting Services PTY LTD is hiring a Full‐time SAP Competency Lead – SAP AMS Delivery in Melbourne, Australia. The position is Full‐Time, Permanent with a base salary of 90,000 – 120,000 per year plus superannuation.

Key Skills

• SAP AMS Delivery
• SAP Service Management
• Offshore Team Management
• SAP Operations Governance
• Incident Management
• SLA Management
• SAP Basis
• SAP Security/GRC
• SAP Functional Support
• SAP BW/HANA
• AWS Cloud Infrastructure

Roles and Responsibilities

• Lead and manage SAP AMS delivery operations across offshore teams, ensuring high‐quality support delivery and operational excellence.
• Manage incidents, service requests, escalations, SLA adherence, and operational reporting across multiple SAP support streams.
• Drive governance processes, ticket management, service reviews, and continuous operational improvements aligned with enterprise support standards.
• Coordinate technical, functional, data, security and infrastructure teams to ensure seamless support delivery and issue resolution.
• Collaborate closely with onsite leadership, customer stakeholders and support teams to ensure smooth service operations and customer satisfaction.
• Identify operational gaps and implement process improvements to enhance efficiency, service quality and delivery performance.
• Ensure effective delivery across SAP Basis, SAP Security/GRC, Functional Support, Data Platforms and Cloud Infrastructure support areas.
• Support customer governance meetings, operational reviews, status reporting and strategic planning activities.
• Manage critical escalations, operational risks and service delivery challenges while ensuring timely resolution and stakeholder communication.
• Lead offshore SAP support teams, monitor performance, allocate priorities and ensure alignment with delivery expectations and SLAs.

Skills Required / Preferred

• Bachelor's degree in Information Technology, Computer Science or a related field.
• 8–15 years of experience in SAP AMS, SAP Service Delivery or SAP Support Operations.
• Strong experience managing offshore SAP support teams in enterprise environments.
• Positive understanding of SAP technical and functional landscapes.
• Hands‐on exposure to SAP ECC, SAP BW/HANA, SAP Security/GRC, SAP Basis and SAP Data Platforms.
• Experience with SLA‐driven delivery models and governance frameworks.
• Strong stakeholder management and customer coordination skills.
• Experience in operational reporting, governance reviews and escalation management.
• Exposure to AWS Cloud Infrastructure and enterprise cloud support environments is preferred.
• Excellent communication, leadership and problem‐solving skills.
• Ability to manage multiple SAP streams and priorities simultaneously.
• ITIL certification or Service Management certifications are an added advantage.

What We Offer

We'll provide the tools, training and freedom to help you succeed in alignment with your goals. You'll have focused career development through coaching, diverse experiences and formal learning to build the mindset and skills to thrive.

Our company values diversity, inclusion and a culture that blends work and fun seamlessly to achieve professional and personal success.