Join Zurich Assure, Zurich’s Australian life insurance advice business, as a Senior General Advice Consultant and play a key role in helping customers protect what matters most. Reporting to the Head of General Advice, this role supports the General Advice team and customers directly, delivering high‑quality phone‑based general advice.
Key Responsibilities You’ll guide new and existing customers through their life insurance decisions, helping them understand their options and make informed choices about appropriate cover. With a strong focus on customer experience, you’ll deliver advice in a clear, supportive, and efficient manner, ensuring each interaction builds trust and confidence.
As an SME in the General Advice team, you'll also assist the Head of General Advice to coach team members, ensure operations run efficiently and help customers with more complex scenarios.
Qualifications
RG146 qualification required
Previous experience in retail life insurance highly regarded
A genuine interest in supporting and developing others
Excellent verbal and written communication skills
High level of precision and attention to detail
Great initiative and ability to prioritise
Experience and capability with using financial planning CRM systems highly regarded
Benefits
5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave, plus access to Family Care (parental leave)
Hybrid working arrangement – office 3 days and WFH 2 days per week standard for FT employees
Wellbeing programs including an AUD$500 wellbeing payment per year and an AUD$295 new starter e‑voucher for WFH set up
Career development support through award‑winning training programs
Work with global, diverse, and inclusive teams; explore passions, fuel innovation, drive equity, and collaborate to make a positive difference
Global mobility opportunities across more than 200 countries worldwide
Volunteer opportunities and work in our state‑of‑the‑art Green Star‑rated offices (when in the office) and dress for your day
We plant a tree for every new employee
Various employer of choice awards/memberships – WGEA, Family Inclusive workplace, Gold AWEI employer, Pride in diversity, etc.
Equal Opportunity Employer Statement Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.
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