Housing Policy and Development
Position No: Pool Ref VCID03240
Salary/Level: Levels 2 – 3, $76,912 - $92,795 pa, PSCSAA 2024
Change your lifestyle, grow your career and make a real impact in the Goldfields Region
Why Work in the Goldfields Region?
Living and working in WA's regional, rural, and remote communities offers a unique and affordable lifestyle where adventure is never far away. The Department of Housing and Works in the Goldfields Region operates across more than 740,000 square kilometres—from the pristine white beaches of Esperance in the south to the striking beauty of the Ngaanyatjarra Lands in the north.
Our offices in Kalgoorlie and Esperance serve as key hubs for delivering housing services across this vast and diverse landscape, which is rich in Aboriginal heritage and offers unforgettable outback experiences, breathtaking natural wonders, and vibrant cultural life.
As part of our team, you'll help create affordable housing opportunities for people who face barriers to accessing safe and appropriate homes. Most importantly, you'll be welcomed into supportive communities where your work makes a real difference—and where your lifestyle is as rewarding as your career.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.
We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling
You can also reach us through the National Relay Service.
About the Roles:
Some of the roles you may be considered for as part of our register include:
Customer Service Officer – Level 2
As a Customer Service Officer, you'll be part of a collaborative team committed to helping Western Australians access secure and affordable housing. In this office-based frontline role, you'll be the first point of contact—providing face-to-face, phone, and written support to clients seeking assistance.
You'll offer advice, assess eligibility, and guide individuals through housing options including Public Housing, Community Housing, and bond assistance. Workingclosely with internal teams and community partners, you'll help respond to a wide range of housing needs across the state.
If you're passionate about people and delivering exceptional service, this is your chance to make a meaningful difference in the lives of Western Australians.
Housing Services Officer – Level 3
As a Housing Services Officer, you'll manage a portfolio of Public Housing and Government Regional Officer Housing (GROH) tenancies, ensuring tenancy obligations are met, properties are maintained, and tenants are supported. This dynamic, customer-facing role includes tenancy management, debt recovery, property inspections, and ensures income assessments are completed.
You'll spend at least two days a week out of the office, engaging directly with tenants, contractors, and support agencies to deliver respectful, solution-focused services.
If you're passionate about connection, problem-solving, and making a meaningful impact, this is your chance to help shape inclusive housing outcomes across Western Australia.
Property Services Officer – Level 3
As a Property Services Officer, you'll manage the maintenance needs of Public Housing and Government Regional Officer Housing (GROH) properties, ensuring they're safe, well-maintained, and compliant with all standards.
Working as part of a regional team, you'll deliver responsive maintenance services—including inspections, refurbishments, and quality control. This field-based role involves regular property visits to assess works carried out, monitor compliance, and engage directly with tenants and stakeholders.
If you're driven by accountability, problem-solving, and a commitment to improving housing outcomes, this is your opportunity to help build stronger communities across Western Australia.
Housing and Property Services Officer – Level 3
As a Housing and Property Services Officer, you'll play a vital role in delivering safe, secure, and sustainable Public Housing across WA. This multifaceted position combines tenancy and property management responsibilities, supporting tenants while ensuring public housing assets are well-maintained and compliant.
You'll manage a diverse portfolio across Public Housing and Government Regional Officer Housing (GROH)—handling tenancy obligations, debt recovery, rental assessments, and property inspections.
This dynamic, customer-facing role involves daily engagement with tenants, support agencies, and stakeholders.
If you're passionate about connection, problem-solving, and making a meaningful impact, this is your opportunity to help shape inclusive housing outcomes and build stronger communities across Western Australia.
How to Register:
If you think you have what it takes to be a part of our dynamic and forward thinking team, please click the "APPLY FOR THIS JOB" button and you will be redirected to WA Government Jobs and follow the advertising instructions. If not directed straight to the position, please key the position number into the web search box.
Further Job Related Information:
For further information about the roles, please email:
or
Please note: These contacts are for role-specific enquiries only. Queries will be redirected to the appropriate manager for assistance. They cannot provide Applicant Information Packs or support with lodging your application