Assistant Branch Manager (ABM) – Bridgewater
Play a pivotal role in providing leading our service to our customers.
Take the next step to becoming a branch manager.
Work in Agriculture with a strong rural sector-based family business.
About The Role
This is an exciting opportunity for an individual with proven customer service and leadership skills within retail and/or warehousing environments. Your main responsibilities will include:
* Leading, supervising and supporting the customer service officers as the first point of contact for retail sales and enquiries.
* Assist with stock control including inventory monitoring and stocktakes.
* Supporting the Branch Manager to achieve strategic goals of the branch along with contributing to future goals.
* Lead a safety and compliance first culture at the branch.
* Building excellent customer relationships.
* Responsible to lead branch operations in absence of Branch Manager.
* Responsible for first response to troubleshooting and supporting customer issues with escalation to Branch Manager as required.
* General duties supporting the branch in the day-to-day operations as required for ordering, sales and picking.
About You
* Experience supervising a small team and/or demonstrated ability to lead.
* Cert III in Retail or minimum 2 years retail or warehouse experience.
* Computer literacy: Basic level Microsoft Office (eg Outlook, Word and Excel, Point of Sale Transactions and financial software).
* Well-developed interpersonal and communication (listening, written and verbal) skills, including the ability to work with a diverse range of people.
* Ability to work successfully both autonomously and as part of a team.
* Ability to problem solve, as appropriate to role and responsibility level.
* Excellent customer service skills – the ability to build successful relationships and to exceed a customer's expectations.
* Current valid driving licence.
* A self‐starter with the ability to work successfully autonomously as well as part of a team when required.
Desirable
* Forklift licence (or willingness and ability to obtain).
* Experience in the agricultural industry.
* Inventory management experience.
Our Benefits
* Flexible working arrangements
* Career experiences and your personalised development support
* Employee Assistance Program
* Wellbeing benefits including vaccinations and discounted health insurance
* $1,500 employee referral bonuses
* Salary sacrifice to superannuation
* Paid Parental Leave
You must have the right to live and work in this location to apply for this job.
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