About LDK Seniors' Living
LDK Seniors' Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise – our guarantee that once our residents call LDK home, they will never have to move again.
About The Baybrook
The Baybrook is being created with the future in mind. A place where life can feel settled, supported and unhurried as needs change over time. Homes will be designed for comfort and ease, with calm, generous spaces that support everyday living. Daily life will be supported by a strong hospitality offering, including chef‐led dining and thoughtfully designed restaurants and shared spaces. Care will be available when it is needed, delivered in a way that respects independence and preserves choice. Registered nurses and care staff will be onsite 24/7, providing reassurance while allowing life to continue on your terms.
About the Role
We are looking for a Membership Consultant (Sales Consultant) to join our friendly Membership and Marketing team and help drive occupancy across our premium seniors living community. Reporting to the National Sales Manager, you will guide prospective residents and their families through their decision‐making journey. From hosting village tours and showcasing our beautiful apartments to nurturing relationships, securing deposits, and supporting new members through to move‐in, you will play a key role in delivering an exceptional sales and customer experience.
Key Responsibilities
* Establish and nurture strong, collaborative relationships with internal teams and external professional partners to support business growth and enhance service delivery and resident experience
* Maximise member satisfaction and goodwill including confidence in quality and value for money
* Meet planned membership targets
* Prepare and implement sales and marketing strategies for on‐site and off‐site presentations, expos and seniors' and community functions
* Maintain an accurate records management/filing system including accurate and detailed Salesforce data
* Strategic Lead Management – respond promptly to all communications and nurture leads through consistent follow‐up, maintaining a proactive approach to converting tours into sales
* Prepare and present regular and ad hoc sales reports to relevant team members
* Undertake specific projects as reasonably directed
Our Employee Value Proposition
LDK villages have established a reputation of being 'truly happy places' for residents. This can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for‐purpose, values‐led, people‐first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.
LDK Benefits
* Onsite parking and uniform provided
* Retention bonus
* Employee referral bonus
* Novated leasing options
* Great retail discounts with stores including JB Hi‐Fi, The Good Guys, K‐mart, Woolworths and more
* Access to Comm‐Bank Workplace Banking
* Continuous professional development and promotional opportunities
* On‐site cafes and restaurants available, including a free daily coffee or tea – great for chilly winter mornings
* Working in a friendly, open and welcoming environment with a culture driven by our values of Love, Decency & Kindness
About You
* Dedication to providing great customer service
* Excellent interpersonal, communication and presentation skills
* Highly proficient in Microsoft Office and database management
* Effective time management and organisational skills
Qualifications, Experience and Skills
* Qualifications or certification in business or real estate would be desirable but is not essential
* Demonstrated experience in planning and implementing sales strategies
* Demonstrated experience in customer relationship management
* Previous experience in retirement living and aged care (desirable)
* Understanding of the Queensland Retirement Villages Act 1999 (as amended) and real estate conveyancing procedures would be highly regarded
Vaccination and Clearance Policy
LDK has a mandatory vaccination policy in regards to Flu Vaccination and all offers of employment are subject to evidence of such. Successful applicants will also be required to undergo a Police Clearance.
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