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Customer experience leader

Dubbo
beBeeRetail
Posted: 11 July
Offer description

Baby Bunting's mission is to empower parents through every step of their journey. We're a growing community dedicated to supporting them with expert advice, high-quality products, and a welcoming environment.

Are you ready to lead, inspire, and make a difference? If you're passionate about customer service, team empowerment, and creating memorable experiences, this could be your perfect role

If you thrive in fast-paced environments and are experienced in retail leadership, we'd love to hear from you

Location: Dubbo

Employment Type: Permanent Full-time

Roster: Sunday - Thursday

The store is located in a prime spot surrounded by major retailers like Woolworths, Big W, and Target. This high-traffic location offers great visibility and consistent footfall, making it an ideal place to engage with the local community.

About the Role

As Retail Team Lead, you'll work closely with the Store Manager to lead daily operations, mentor your team, and ensure every customer enjoys a supportive and memorable experience.

Here's what you'll be doing:

Lead & Support

Motivate your team, help with onboarding and training, and create a workplace where people feel empowered and valued.

Customer-Focused Approach

Provide expert advice, demonstrate product features, and create warm interactions that build trust and loyalty.

Back-of-House Management

Oversee stock levels, assist with inventory management, loss prevention, and collaborate with the admin and warehouse team to ensure everything runs smoothly.

Promote a Safe Workplace

Champion OH&S standards and support a safe environment for both the team and our customers.

About You

You're a hands-on leader who thrives in retail, knows how to bring out the best in others, and is excited to grow with a business that makes a difference.

What you bring to the team:

* 2–3 years of retail leadership experience (big box preferred)
* Strong communication skills and a collaborative mindset
* A passion for mentoring and developing others
* Proven success in achieving sales and performance targets
* High attention to detail and a commitment to safety and service

The Benefits

We offer:

* Training pathways to support your growth and career development
* Amazing team discounts
* Paid parental leave to support you and your family
* Employee Assistance Program for your wellbeing
* Competitive salary plus performance-based incentives
* A supportive, friendly team culture that celebrates wins and supports your goals

Please Note:

All successful applicants must have the right to work in Australia and will undergo a Right to Work check. Due to the personal nature of our work, a National Police Criminal History check will also be required.

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