About this role
Customer Support Specialist Opportunity
We are seeking an experienced customer-focused professional to join our Customer Support team. As a specialist in superannuation customer support, you will be the primary point of contact for customers, providing exceptional support and building trust with them.
Your key responsibilities will include handling customer enquiries, resolving problems, and collaborating with internal teams to improve products and processes based on customer insights.
Key Qualifications:
* A minimum of 2 years' experience in superannuation customer support or working directly with super fund operations
* Strong understanding of superannuation regulations, contribution rules, and member processes
* Experience with customer support systems such as CRMs and online chat platforms
* RG146 accreditation is highly preferred (we can support the right candidate in obtaining this)
You will thrive in this position if you are:
* Passionate about forward-thinking fintech products, particularly superannuation and investment platforms
* Empathetic, patient, and able to understand complex problems from different viewpoints
* Able to demonstrate initiative and persistence in solving customer problems
* An exceptional communicator who thrives in a collaborative environment
This role will be based in Sydney, and candidates must have full working rights in Australia.