Join Our Team at Terminus Apartments Newcastle
We are seeking an enthusiastic individual to join the team at Terminus Apartments Newcastle as a Hotel Receptionist. In this pivotal role, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive. You will work closely with an awesome and supportive team, all committed to delivering fantastic guest experiences. Your contribution will be key in creating lasting, positive impressions and ensuring our guests have memorable stays.
Casual Position: 2-3 days per week.
Rotating shifts, including early mornings, late nights (10pm at the latest), weekends, and holidays, with a particular emphasis on weekend availability.
Responsibilities:
As a Hotel Receptionist, you'll be responsible for a broad range of tasks, including:
* Accommodation services: Processing reservations, checking guests in and out, handling guest enquiries and requests, and ensuring all guests are warmly welcomed throughout their stay.
* Front desk management: Ensuring that the front desk runs smoothly and efficiently. Providing administrative support to our management team.
* Guest services: Anticipate guest needs and deliver prompt, efficient, and polished service when responding to guest requests.
* Team communication: Effectively communicate and liaise with all departments, particularly housekeeping, and understand the importance of teamwork within hotel operations.
* Issue resolution: Address and resolve any guest complaints or issues promptly and professionally.
* Facility knowledge: Maintain up-to-date knowledge of hotel facilities, services, and promotions to effectively assist and inform guests.
Requirements:
To be successful in this role, you will have:
* Extensive experience in hotel reception/customer service/hospitality.
* Excellent communication skills, both verbal and written.
* An ability to work under pressure in a team environment.
* Proven ability to work autonomously and make sound decisions independently.
* A confident, outgoing, and charismatic personality that matches our hotel's vibrant atmosphere, making every guest feel valued and welcomed.
* A genuine passion for delivering exceptional guest experiences and ensuring everyone leaves with a smile.
* Strong critical thinking, problem-solving abilities and attention to detail.
* Proficiency in using hotel management software and other relevant computer applications.
* RSA certificate or willingness to get one