Overview
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Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired. We’re seeking a standout Venue General Manager to lead our team at Westfield Whitford City Yo-Chi! Own every aspect of the venue, lead from the front, and deliver exceptional guest experiences. Inspire a high performing team, champion quality and safety, while maximising venue performance.
If you’re passionate about empowering people, making a real impact, and setting the standard for excellence, we want you on our team!
What you’ll be doing
* Lead by example – deliver outstanding guest experiences and set the standard for your team.
* Coach & inspire – motivate and develop your team to perform at their best.
* Drive standards – uphold excellence in service, quality, safety, and presentation.
* Financial accountability – manage labour, COGS, and P&L to deliver strong results.
* Build culture – recruit, train, and retain top talent, fostering a positive, high-performing team.
* Community focus – connect with the local area through events and partnerships to grow the Yo-Chi love.
Why Yo-Chi?
* Competitive salary + quarterly bonuses – your results and leadership are recognised and rewarded.
* Give back together – enjoy 2 paid volunteer days each year to make a difference with your peers.
* Career acceleration – we’re not just opening venues, we’re developing leaders.
* Flexible roster – Both day and night shifts.
* Free Yo-Chi every shift (plus generous discounts) - CHI-LICIOUS!
* Culture worth sticking around for – team dinners, activities, and connection at the heart of everything we do.
* Wellbeing first – access to our Happiness Hub for wellness, learning, and support.
* Booming brand energy – be part of one of Australia’s fastest-growing hospitality groups.
Who we’re looking for
* An experienced leader in hospitality or QSR preferred, ideally with high volume or multi-site management experience.
* Confident in managing financial performance (labour, COGS, budgets, P&L)
* Energetic, resilient, and motivated to grow with Yo-Chi.
Ready to make a real impact? Apply today and take the next step in your leadership journey at Yo-Chi!
Want to get a feel for what we’re about? Check out our website, follow us on Instagram @iloveyochi, or swing by a venue and soak up the vibes!
Unlock job insights
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* What’s your expected annual base salary?
* How much notice are you required to give your current employer?
* What suburb do you live in?
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