* Join an organisation that grows our own - we invest in our people!
* Flexible work arrangements to suit your lifestyle & promote work-life balance.
* Enjoy a variety of employee benefits inc. staff discounts & competitive salary.
Join Our Team and Make a Difference in Patient Care! Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset – our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.
Qscan Group encompasses Qscan Radiology Clinics, South East Radiology, North Coast Radiology, Alpenglow Radiology, and Envision Medical Imaging. Together, we offer comprehensive diagnostic medical imaging services across Australia, utilising advanced technology and subspecialty trained radiologists to ensure the highest standards of care. Each entity within our network contributes uniquely to our mission of excellence, providing consistent, caring, and professional services.
About the Opportunity Are you organised, detail-oriented, and passionate about delivering exceptional customer service? We are currently seeking a dedicated Medical Receptionist to join our Burleigh Waters team on a Full-Time basis.
* Be the first point of contact for patients, managing face-to-face interactions, phone enquiries, bookings, triage, and general queries
* Manage payments, issue receipts, and handle billing and invoicing processes
* Operate our booking systems efficiently and accurately
* Support back-office functions including outbound calls, data entry, and reporting as required
About You You are a proactive and customer-focused professional who thrives in a fast-paced healthcare environment and is committed to delivering high-quality patient experiences. You demonstrate a professional, empathetic, and patient-focused approach in all interactions, with the ability to build trust and rapport with a diverse range of patients. You remain calm and composed under pressure, ensuring a smooth and supportive experience even in busy or high-demand situations.
Key skills and experience include:
* Previous experience in medical reception, radiology, or healthcare administration (preferred)
* Strong customer service skills with a patient-focused approach
* Excellent communication and interpersonal skills
* High level of accuracy and attention to detail
* Strong organisational and time management skills, with the ability to manage competing priorities
* Confidence in handling phone enquiries and appointment scheduling
* Experience using medical booking systems (e.g. RIS/PACS) (desirable)
* Competency in Microsoft Office (Outlook, Word, and basic Excel)
* Accurate data entry and records management capability
* Strong teamwork skills and willingness to support clinical staff
* Reliable, punctual, and flexible approach to working hours
* Commitment to confidentiality and privacy standards
* Understanding of Medicare, billing, and health fund processes (desirable)
* Willingness to work across multiple sites if required
* Adaptability to various systems and a desire for ongoing professional growth
Working for Qscan Group At Qscan, we are committed to supporting our people both professionally and personally. You will benefit from:
* A supportive team culture with opportunities for professional development and career progression
* Comprehensive on-site training within the Qscan Group (Gold Coast)
* Competitive remuneration package with additional employee discounts
* Flexible Work Arrangements to support work-life balance
* Access to our Employee Assistance Program to support your wellbeing
* Additional benefits including paid parental leave and annual flu vaccinations
If this opportunity excites you and you are eager to join an organisation that invests in its people, apply now and become part of our compassionate and innovative team.
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