Overview
DHL Global Forwarding is seeking a Customer Operations Specialist to support the smooth delivery of Air and Ocean freight solutions across Australia. The role combines administrative precision with physical freight coordination to ensure freight moves safely, efficiently, and on time while maintaining compliance with local and international standards.
What You'll Be Doing
Reporting to the Operations Manager, this hands-on role supports the end-to-end freight process and customer service excellence.
* Carry out day-to-day freight forwarding tasks including quoting, bookings, documentation, customs coordination, and issue resolution.
* Support physical freight handling in collaboration with warehouse, transport, and third-party vendors.
* Enter and update data accurately in DHL systems and operational platforms.
* Assist with sales invoicing, costing, and closing out files to meet month-end timelines.
* Communicate professionally with customers, internal teams, and logistics partners to uphold service excellence.
* Ensure all operations meet local and global compliance standards.
* Collaborate with team members to ensure continuity and seamless service, especially during peak periods or absences.
* Support process improvement initiatives, training delivery, and operational enhancements under guidance from the Operations Lead.
* Contribute to a clean, safe, and well-organised workplace in line with safety protocols.
What You'll Bring to the Team
We're looking for someone who's proactive, detail-oriented, and thrives in a fast-paced logistics environment.
* Have experience in freight forwarding operations (Air and/or Ocean preferred).
* Show strong attention to detail and a commitment to accuracy.
* Be confident working with operational systems (experience with DHL systems advantageous).
* Communicate clearly and professionally with a wide range of stakeholders.
* Be adaptable, hands-on, and willing to pitch in with freight handling tasks as required (subject to appropriate licences).
* Demonstrate resilience and a solutions-focused mindset during busy or high-pressure periods.
* Collaborate effectively as part of a high-performing, supportive team.
Why Join Us?
At DHL Global Forwarding, you'll be part of the world's leading logistics company. We offer:
* A collaborative and inclusive team culture.
* Ongoing learning and development opportunities.
* A chance to make an impact every day in a critical operations role.
* Competitive remuneration and employee benefits.
Join us and help move the world forward.
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