Team leader retention retail banking (bendigo)

It starts here. With Bendigo Bankand you.

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

You will play a crucial role in nurturing and growing customer relationships to improve customer loyalty. Responsible for executing strategic initiatives focused on minimising customer churn and enhancing customer retention, you will play a key role in ensuring customers choose to stay with BEN.

This role requires a leader with a customer‐centric mindset, collaborative leadership approach and ability to make data‐informed decisions while acting commercially to benefit both customers and the Bank.

• Utilise leadership skills to develop and grow a specialised team of Retention Specialists.
• Execute retention strategies that align with the Bank's strategic objectives, contributing to financial growth.
• Analyse customer insights from complaints, feedback, surveys and performance data to identify areas for service improvement and develop best practices for retaining customers.
• Build and maintain effective relationships with key stakeholders to understand business needs that will result in retention efficiency.
• Review, implement and refine processes and procedures and be accountable for their implementation.

• Strong leadership skills with an ability to coach and lead a team in virtual as well as remote environment.
• Ability to cultivate strategic relationships with exceptional communication and interpersonal skills.
• Effective presentation skills with an ability to deliver key insights and education to the broader network.
• Knowledge of Consumer markets, Banking Code of Practice, other relevant legislative & regulatory requirements.
• Formal qualification in Business/Finance or related discipline or equivalent experience; FSRA Tier 2 accreditation would be advantageous.

This is a full-time permanent position, with a hybrid model that currently includes a minimum of 3 days per week in a local Head Office or Regional Office.

Screening and interviews may commence prior to closing date.

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Take your learning to the next level through our corporate university 'BEN U'.
• Other flexible policies and inclusive culture enabling career opportunity and flexibility.