Hyatt Place Melbourne Caribbean Park offers a modern, approachable, and vibrant guest experience in the heart of a bustling business and entertainment district. We take great pride in our outstanding food and beverage outlets, including Archie's Farm Restaurant & Bar, which has proudly won Hotel Restaurant of the Year at the Victorian Accommodation Awards for Excellence two years in a row. This award-winning venue reflects our commitment to exceptional cuisine, innovative dining experiences, and attentive service.
Job Summary
The Food and Beverage Team Leader at Hyatt Place Melbourne Caribbean Park will play a vital role in supporting the Food & Beverage Manager and Food and Beverage Assistant Manager in the overall management, coordination, and enhancement of the hotel's food and beverage operations. This role involves team leadership, and ensuring the delivery of outstanding guest experiences through excellent service standards.
Key Responsibilities
* Assist in the day-to-day management of all food and beverage outlets including the renowned Archie's Farm Restaurant & Bar, room service, and functions.
* Help oversee and lead a diverse team of food and beverage staff, including mentoring and training.
* Ensure compliance with health, safety, and hygiene regulations, maintaining high standards in food preparation, storage, and service areas.
* Coordinate with kitchen and service teams to ensure smooth operations and seamless guest service.
* Address and resolve guest feedback and complaints promptly to maintain high guest satisfaction scores.
Qualifications & Experience
* Relevant diploma or degree in Hospitality Management, Business, or a related field, highly regarded.
* Minimum 2 years of experience in food and beverage preferably within a hotel or upscale hospitality setting.
* Strong leadership skills with the ability to motivate and manage a team in a fast-paced environment.
* 1-2 years of team leadership experience is required.
* Excellent customer service and communication skills.
* Ability to work flexible hours including weekends and public holidays as required.
* Australian citizenship or permanent residency is required.
Skills and Attributes
* Customer-focused mindset with a passion for delivering exceptional guest experiences.
* Strong organizational and multitasking abilities.
* Problem-solving skills, with the ability to handle challenging situations calmly and effectively.
* Collaborative team player with a positive attitude and strong work ethic
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