Acting Claims Specialist CLAIMS SPECIALIST - WORKERSPENSATON I MELBOURNE, VIC (12 month contract until March 2025)
Want to know how it feels to be genuinely supported to grow and develop your career?
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further ourmitment to securing the future of our customers, partners, and themunity so we're ready when they need it offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
A 12 month contract opportunity exists for a Victorian based candidate with Workerspensation experience and a strong customer service focus.
You'll be responsible for:
1. Monitoring, analysis of and reporting on service metrics
2. The investigation and review of process, policy and claims
3. Connecting with customers and working collaboratively with our teams
4. Advising on and supporting the implementation of improvement opportunities in order to deliver improved oues for customer experience, frontline experience and business efficiency and effectiveness.
5. Supporting the development and growth of stakeholder relationships.
6. Challenging the status quo to ensure program delivers a target customer experience model that can be leveraged across all channels
7. Ensuringpliance with AAL projecternance structures and other applicable internal and external risk, audit andpliance frameworks.
Important to your success:
8. Victorian Workersp Scheme experience is essential
9. A passion for helping our customers and delivering a great customer experience
10. Strong interpersonal andmunication skills with the ability to build strong, lasting relationships
11. The ability to identify and implement business improvement initiatives
12. Experience in case management within a personal injury setting
13. Resilience and a proven ability to work in a highly energetic environment
14. Project management skills/experience will be highly regarded, however are not essential
What's on offer
15. Be part of a team that's open mindd, supportive and genuinely focused on customer oues
16. A sense of belonging in the workplace, where you are weed and encouraged to bring your most authentic self to work.
17. An employer that ismitted to supporting your work/life balance and is always open to conversations about flexible & remote working.
18. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
19. insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
20. Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
21. The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, relgions, sexual orientatins, abilities, and work statuses are not only weed, but valued for the perspectives and talents they bring to work. We aremitted to fostering an environment where everyone can thrive, grow, and contibute their unique perspective to our collective success and reach their fullest potential.
Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let's care for tomorrow.
#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
Allianz Group is one of the most trusted insurance and asset managementpanies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe therefore wee applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual to have you on board. Let's care for Diversity of minds is an integral part of Allianz'pany culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, thepany encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group. Job ID 42104