The Government Assurance Team (GAT) Level 2 Networking team provides complex technical support of a Tier 1 Managed Services NOC. The role has a responsibility for the operation and maintenance of Enterprise customers Data Networks in a 24x7 shift environment.
This role requires you to have Negative Vetting Level 1 Security Clearance.
What We Offer
* Performance‐related pay
* Access to thousands of learning programs so you can level‐up
* Global presence across 22 countries; opportunities to work where we do business.
* Purchased annual leave scheme
* Additional Telstra day off
* Additional 30% off Telstra products and services
* Toolkit provided (laptop + mobile phone + plan paid for)
What You'll Do
Telstra Enterprise – Enterprise Operations Government Assurance Team is responsible for the day‐to‐day operations of Telstra's enterprise business, including order fulfilment, customer support, and service delivery.
Responsibilities Of The Role
You will provide specialised technical support in the detection, investigation and resolution of complex network faults and routines associated with the customers network including associated Telstra carriage services, ensuring all faults are responded and resolved within agreed timelines.
This Will Include
* Apply excellent incident‐management methodologies to detect and resolve faults in an effective and timely manner to meet monthly KPI metrics.
* Perform L2 investigation of network faults. Provide specialised technical expertise in the investigation and rectification of more complex faults and routines. Diagnose and restore complex issues associated to customers private networks for Telstra's enterprise customers.
* Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra.
* Provide pro‐active change management with customers to ensure that customer impact of service/network changes and planned outages are minimised. Complete all simple service requests/MACs in timely manner.
* Co‐ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolution.
About You
Essential Qualifications and Experience
* NV1 Security clearance
* CCNA certified
* Fortinet Foundation (Fundamentals/Associate) certifications
* 3‐5 years of experience on network support
* Cisco switching / routing knowledge
* Fortinet switching / routing knowledge
* ITIL awareness of incident management, service request fulfilment and change management process
* Hands‐on experience of Cisco and/or Fortinet device configurations
Highly Desirable
* Bachelor's degree in engineering/telecommunications or equivalent
* CCNP certification
* Fortinet advanced (Associate/Professional) certifications
* Wireless, F5, Juniper and VOIP knowledge
* SDWAN technologies
Other Requirements
* You must be located in Canberra or Sydney.
* You must be able to participate in a 24/7 shift roster work arrangement.
Candidates must be Australian Citizens and have current Baseline/NV1/NV2 clearance minimum to be considered. This role will require you to hold and maintain an Australian Government Baseline/NV1/NV2 security clearance.
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