OverviewSr.
Technical Support Engineer (SCIM - Endpoint) role at Microsoft.
This description reflects the responsibilities, qualifications, and organizational context for the position within the Customer Experience and Success (CE&S;) organization and the Customer Service & Support (CSS) team.
The role is flexible in location as it can be worked up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more.
CE&S; drives customer success and support across Microsoft's portfolio, leveraging AI technology to help customers resolve issues quickly and securely.ResponsibilitiesResponse and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.Proficiency development: You develop specific technical and qualified proficiency to enable you to resolve customer issues, through training and readiness.Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.QualificationsRequired Qualifications:Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experienceOR 5+ years of technical support, technical consulting experience, or information technology experience.OR equivalent experienceCyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.Preferred Qualifications:Chinese ProficiencyCISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certificationCustomer Service Foundations (LinkedIn Learning) or other Customer Service Training/ExperienceAbility to effectively communicate with customer managers and executives on technical and business issuesOrganization, time management, project management, and negotiation skills3+ years of experience providing support for enterprise level premier customersAbility to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background CheckMicrosoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.Seniorities and Employment DetailsSeniority level: Not ApplicableEmployment type: Full-timeJob function: Information TechnologyIndustries: Software DevelopmentReferrals increase your chances of interviewing at Microsoft by 2xSign in to set job alerts for "Senior Technical Support Engineer" roles.
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📌 Sr. Technical Support Engineer (Scim - Endpoint)
🏢 Microsoft
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