About the Role
We are looking for an experienced and charismatic, hands-on Hotel Front Office professional to lead our outstanding guest-focused team in an influential role. Reporting to the General Manager, you will oversee the entire Front Office operation and develop a high-performing team that will wow our guests with flawless service during every part of their journey while contributing to our financial targets through an effective training program, regular feedback and a hands-on leadership style.
Responsibilities
Award-winning 5-star boutique hotel with a hatted restaurant, attracting leisure, corporate, conferencing, and wedding guests.
Lead a small team as the champion of customer experience, ensuring an exceptional guest journey in a warm, professional, and "nothing is too much trouble" environment.
Oversee and support a service-driven team operating between 7:30 am and 10:00 pm, ensuring seamless day-to-day operations.
Develop team capability through effective inductions, ongoing training, delegation, coaching, and feedback.
Communicate all standards, policies, procedures, rates, packages and hotel information clearly, while proactively monitoring consistency across the team.
Maintain strong oversight of operational systems and procedures, including cash handling, payments, end-of-month tasks and accounting processes.
Manage guest feedback with professionalism and handle complaints effectively to ensure exceptional service recovery.
Perform designated F&B responsibilities from the front desk as required, including beverage preparation, service support and the coordination of room service orders.
About You
Experience in a similar role and essential exposure to Front Office leadership or management within a luxury hotel environment.
Hands-on leadership skills that inspire, motivate and support the team—especially during high-pressure "mad rush" moments.
A genuine team player with a warm personality and a passion for delivering exceptional service with a boutique feel.
Proven ability to perform under pressure in a fast-paced setting, demonstrating initiative, strong prioritisation, problem-solving skills and effective collaboration with the wider hotel team.
Results-focused, with a commitment to achieving revenue targets and energising the team to identify and act on selling opportunities.
Contributes to a positive workplace culture by fostering open communication, mutual respect, teamwork and a supportive environment where everyone feels valued.
About Us
Lancemore Lindenderry Red Hill is a winner of multiple awards including the AGFG Chef's Hat Award, Conde Nast Traveller's Readers' Choice Awards and the Lindenderry being set in the very heart of Red Hill on 34 stunning acres of gardens and vines. Our luxury boutique, designer hotel is ideally positioned to soak up the spectacular Mornington Peninsula, soul-enriching nature, artisan produce and merely minutes from the region's most revered wineries.
Benefits
Access to all our benefits packages – including a paid birthday off
Mentoring and a tailored career pathway to advance your career.
Generous staff discounts, company-wide incentives and team social activities.
Opportunity to be part of an award-winning team recently featured on "Top 10 Hotels in Australia and New Zealand – Readers' Choice Awards ****" by Conde Nast and named "Hotel of the Year".
Location & Employment
Full-time, Red Hill South, Victoria, Australia
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