RAC Busselton Holiday Park is looking for an experienced and motivated casual front office attendant to join our guest services team and ensure a warm welcome and seamless stay for every guest.
Responsibilities
* Welcoming all members, guests and groups at reception.
* Completing the check in process in accordance with RAC guidelines.
* Assisting guests with the check in by explaining the services and operations within the accommodation such as tv, air conditioning etc.
* Providing professional, efficient and personalised service to all members and guests in relation to guest services.
* Resolving guest complaints and escalating to the supervisor where appropriate.
* Completing bookings through the reservation system and updating records.
* Processing payments and completing transactions in accordance with the standard operating procedures.
* Cashiering duties such as processing eftpos, credit card and cash payments.
* Liaising with other departments such as housekeeping, maintenance and food and beverage to ensure all tasks are completed in a timely manner for members and guests and assisting with communication to the member and guests.
* Responsible for master keys and ensuring correct procedures are followed when issuing and returning keys.
What You'll Bring to the Team
* Ability to exhibit a strong and proactive guest and member focus in all activities.
* Ability to organise and multi-task varied priorities and ability to complete all allotted tasks within an appropriate time frame.
* Ability to work in a dynamic environment.
* Strong understanding of hospitality systems (NewBook), reservations processes, and guest relations.
How to Apply
Ready to take the next step in your career? Click ‘Apply’ today and join the team at RAC Busselton Holiday Park.
About RAC
At RAC, we’re committed to creating an inclusive workplace where everyone feels welcome and valued. We celebrate diversity and encourage people from all backgrounds to apply. If you require any adjustments to support your application or participation in the process, please reach out to our Talent Acquisition Team – we’re here to help.