Karmo Gladstone Park, Victoria, Australia
Customer Service Agent
Karmo Gladstone Park, Victoria, Australia
2 weeks ago Be among the first 25 applicants
Ready to steer your career in a new direction? We're on the lookout for a Customer Service Agent who can blend great service with savvy sales to guide customers into the future of car subscriptions.
This isn't your typical admin gig... it's part sales, part support, and 100% about delivering awesome experiences. You'll be the go-to expert helping customers pick the perfect subscription package, keeping them happy, and ensuring every vehicle is running smoothly and looking sharp, all while boosting your earnings through commission on every successful match
What You'll Be Doing
* Assist customers with subscription enquiries and guiding them to the most suitable option
* Deliver exceptional customer service and maintain high retention rates
* Meet monthly targets for new vehicle subscriptions
* Complete and manage all subscription-related documentation with strong attention to detail
* Coordinate servicing and vehicle detailing for returned vehicles
* Monitor active subscriptions and resolving any customer issues or concerns
* Support national teams with onboarding, customer care, and platform guidance
* Participate in end-of-month reviews and ongoing process improvements
* Work collaboratively across departments to ensure operational efficiency and customer satisfaction
Experience & Qualifications
* Experience in a customer service role within a customer-first environment
* A valid Australian Driver's Licence
* Strong interpersonal and relationship management skills
* Excellent verbal and written communication skills
* Highly organised with a detail-oriented mindset
* Proficiency in CRM platforms and general business technologies
* Ability to work well in a team and independently
What's In It For You?
* Earn a generous annual salary + Superannuation + Monthly Incentives
* Vehicle Subscription Discount
* Paid Parental Leave
* Be part of a growing, forward-thinking business in the automotive space
* Work alongside a supportive and high-performing team
* Drive real impact through meaningful client relationships and strategic sales initiatives
* Competitive salary and performance incentives
About The Company
Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs—offering a smarter alternative to traditional car ownership. At Karmo, we're more than a business—we're a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.
How To Apply
If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.
*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Sales
* Industries
Retail
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