Call Centre and Customer Service
$***** per hour casual rate
Monday to Friday 7.00am-4.00pm
Heathwood Location
Manufacturing industry
Starting ASAP
We are seeking a dynamic, self starter to join a busy customer service team in Heathwood. As the Customer Service Officer, you will be responsible for developing effective relationships with the clients national customer base.
Primary Roles and Responsibility
Responding to online and phone enquiries in a timely and professional manner
Performing bookings and schedules for staff and delivery drivers
Following up on deliveries and ensuring DIFOT is adhered to
Assisting Customers with claims relating to damages, breakages and / or incomplete goods
Create strong relationships with customers and offering quick and responsive updates
Liaise with the warehouse and factory staff in regards to damage claims
Document all claims and enquiries into the company database
Represent the company in a professional and positive manner at all times
Scheduling of deliveries
To be successful you will need to demonstrate :
Experience in Customer Service, Internal Sales and / or Administration
A self starter who can work unsupervised and independently
Strong problem solving skills and a solutions focused attitude essential
Strong computer literacy with experience in Microsoft suite
Be a positive, solutions focused customer service officer
High levels of attention to detail and a passion for streamlining and enhancing efficiency's
Team first mentality, with a passion for supporting and helping others
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