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Hammer Roo started in 2019 as a custom timber furniture workshop but has grown into one of Australia’s go-to retailers for woodworking, timber and epoxy supplies. From humble beginnings to a thriving online store, we’re all about providing quality products, expert advice, and top-notch service to woodworkers across the country.
What sets us apart? We’re a team that listens, understands, and offers practical advice based on real-world experience. We care about the success of every customer’s project, whether it’s their first or their fiftieth.
JOB DESCRIPTION:
We’re looking for a Retail Sales & Warehouse Assistant to join our small but mighty team. This is a hands-on role with a mix of customer service, stock handling, order preparation, and general store duties. You’ll be helping customers, managing stock, packing orders, and keeping things organised — both on the shop floor and behind the scenes.
WHAT YOU’LL BE DOING WITH US:
Retail Duties:
* Providing friendly, solution-focused service to help customers get the right product for their project
* Assisting customers in-store, over the phone, and via email with product advice, sales, and general enquiries
* Processing sales through the POS system (register, EFTPOS, etc.)
* Handling returns, refunds, and customer support enquiries, escalating technical questions where needed
* Restocking shelves and maintaining clean, organised, and well-presented displays
Warehouse Duties:
* Picking, packing and dispatching online orders efficiently
* Receiving, unpacking and quality checking incoming stock
* Consolidating stock, tidying shelves, and keeping the store, warehouse and workspace organised
* Communicating with the team about stock updates, order changes, faulty items, and customer issues
* General warehouse and admin tasks as required to support daily operations such as stocktakes
* Lending a hand wherever needed — we’re a team that works together
POSITION REQUIREMENTS:
* Previous experience in retail, customer service, admin, or sales is highly regarded; eCommerce experience is a bonus
* Comfortable using computers, POS systems, and learning new software
* Some experience with Shopify, Cin7, Starshipit, or eParcel platforms is advantageous but not essential
* Physically fit – able to lift up to 20kg and work on your feet throughout the day
* Strong communication and people skills, with a friendly and approachable manner
* Motivated, reliable, and able to demonstrate a strong work ethic
* Quick thinker, fast learner, and able to adapt to a variety of tasks
* Reliable transportation to/from the business (Uber, Public Transport etc. is okay)
* A genuine passion for woodworking, timber, and epoxy – or a strong desire to learn
We understand that everyone's story and experience are unique, so even if you don't meet all the required job criteria but have passion & a willingness to learn we encourage you to apply and share your story with us.
HOW WE’LL WORK TOGETHER:
·Casual Position 20-30 hours a week, with progression to full time for the right applicant
·Monday to Friday shifts with occasional Saturday shift if required
·Business operates from 8am – 4pm Monday – Friday & 9am – 1pm on Saturdays
·Casual Position 20-30 hours a week, with possible progression to full time for the right applicant
·Business based in Loganholme QLD 4129 Australia
·After a grace period, we offer the option to work from home most days
WHY JOIN THE HAMMER ROO TEAM?
·Ownership over your work, from concept to execution
·Flexible work-life balance: Great working environment with shift flexibility
·Great working environment with a small bubbly team
·Hands on experience with the latest & greatest woodworking gear
·Generous staff discounts & usage of workshop & machinery (training required)
WHAT’S NEXT?
If you think you’re the right fit for this position, please submit your resume & cover letter to
We appreciate every application and will review each one thoroughly. Selected candidates will be contacted for an interview and/or trial. If we shortlist your application, you may be required to undertake a trial to make sure that we fit well together for both you & us. More details will be given at the time.
For more information on us, visit our website at or check out our Facebook/Instagram to see what you’ll be helping us create -
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Management and Manufacturing
* Industries
Retail
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