Location
Melbourne
About the Role
Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionising how 25 million employees across more than 6 500 companies create a better world of work. We empower companies of all sizes and industries to transform employee engagement, drive performance management and develop high‐performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies—including Canva, On, Asana, Dolby, McDonald's and Nasdaq—depend on Culture Amp every day.
What You'll Do
You'll own the systems that sit between our product teams and the AI capabilities they need: LLM gateways, vector storage, retrieval infrastructure, and the guardrails that keep it all compliant and cost‐effective.
* Designing and operating the platform services that power AI features across Culture Amp, including inference pipelines, embedding storage and retrieval systems
* Building a scalable approach to vector search across diverse categories of unstructured data (survey responses, performance feedback, company documents)
* Driving MLOps and LLMOps practices across the organisation, including observability, cost management and reliability
* Ensuring AI is used responsibly: implementing guardrails, security controls and data compliance measures
* Partnering with data scientists on the team to productionise models and evaluate new AI capabilities
Why This Role Matters
AI is central to Culture Amp's product roadmap. Coach, our AI assistant, is changing how we empower managers and leaders to build better workplaces, and this platform is what makes that possible. You'll be solving genuine scale problems: semantic search across millions of survey responses, retrieval that works across different data types and governance that keeps pace with how quickly AI capabilities are evolving.
Technical Qualifications
* Strong platform engineering fundamentals, with experience building and operating services that other teams depend on
* Expertise in Python and experience with ML tooling and infrastructure
* Deep experience with large‐scale data systems (streaming, batch processing, data lakes)
* Proven experience with ML infrastructure: model serving, vector databases, embedding pipelines
* Strong understanding of cloud platforms (AWS preferred) and backend architecture
* Experience building and optimising RAG and retrieval systems
Soft Skills
* Self‐motivated and able to work independently, comfortable dealing with ambiguity when necessary. You take the initiative to ensure that you have everything you need to work effectively and ask for support when required.
* A driver of technical excellence in a team environment. You're an expert in your domain and are able to develop the expertise and knowledge of those around you.
* Someone who loves collaboration – our teams are cross‐functional and you'll be working with other engineers, team leads and product managers to deliver great outcomes together.
* Aligned with our values, check them out here: https://www.cultureamp.com/company#values and demonstrate them through your working practice.
Benefits
* Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
* Programs, coaching and budgets to help you thrive personally and professionally
* Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
* Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay – you can spend it however you like to help improve your experience and life outside work
* Team budgets dedicated to team building activities and connection
* Intentional quarterly wellbeing pauses: A quarterly company‐wide shutdown day in each region to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
* Extended year‐end breaks: An extended refresh period at the end of year
* Excellent parental leave and in‐work support programme available from day 1 of joining Culture Amp
* 5 Social Impact Days a year to make a positive impact on the community outside of work
* MacBooks for you to do your & a work‐from‐home office budget to spend on setting up your home office
* Medical insurance coverage for you and your family (Available for US & UK only)
Diversity & Inclusion
Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
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