Your new companyJoin WA's largest and most trusted not-for-profit retirement living and residential care providers.Location: South PerthSalary: $65,000 + Super, plus salary packaging benefitsFixed term contract: 6-9 monthsYour new roleAs a Helpdesk Officer, you will be the first point of contact for IT-related issues within our organisation. You will provide technical support to staff, ensuring that all IT systems and equipment are functioning smoothly. This role is crucial in maintaining the efficiency of our operations and enhancing the quality of care we provide.Key Responsibilities:Respond to IT support requests from staff in a timely and professional manner.Troubleshoot and resolve hardware and software issues.Assist with the setup and maintenance of IT equipment.Provide training and support to staff on the use of IT systems.Maintain accurate records of support requests and resolutions.Collaborate with the IT team to implement improvements and updates.What you'll need to succeedProven experience in a helpdesk or IT support role.Strong knowledge of Microsoft Office, 365 suite, Active Directory administration.Exposure to ticketing tools such as Zendesk and ServiceNow would be highly preferred.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.Ability to work independently and as part of a team.A commitment to providing high-quality support and service.What you'll get in returnOpportunity to work in a supportive and caring environment.Professional development and training opportunities.Salary packaging benefits.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Lovlin.Rashmi@Hays.com.au, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.Seniority levelEntry levelEmployment typeContractJob functionInformation TechnologyIndustriesInformation Services
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