Drive customer engagement while leading change. We’re searching for an exceptional, experienced Customer Service Officer ready to step into a high impact role as we build a centralized team.
As a distributor in the Food To Go space striving for Growth with a new portfolio and broad existing customer base, you’ll contribute to a new high-performing, multi-functional team based in Bayswater, overseeing real-time operations, driving performance excellence and enhancing both new and existing customer experiences through strategic leadership and continuous improvement.
Key Responsibilities:
- Ensure the Customer Service functions operate within applicable legislative requirements such as safety, quality, environment, human resource management.
- Accurately input all orders to meet customer demand and liaise with Distributors, Foodservice and other corporate customers regarding any changes to their orders.
- Accumulate all orders into a production requirement schedule for Production and Planning departments by an agreed time.
- Process all orders for distributors and internal customers and provide daily manifest for frozen products for Warehousing and distribution.
- Provide monthly management reports with appropriate KPI’s, as required.
- Complete accounting tasks as required, including Cash Handling, Credit notes, Invoices, Banking, and Month end.
- Produce a production report for the Production Manager / Supervisor.
- Inputting and communication of promotional information.
- Maintain weekly customer call sheet.
- Setting up new customers for the database as required.
- Develop spreadsheets for other staff to assist in order management.
Qualifications and Experience:
- At least 5 years’ experience in a medium sized business, preferably involving high turnover perishable products and a large number of SKU’s.
- Experience working independently and in a team.
- Excellent communication (verbal and written) skills.
- Previous telesales experience an advantage.
- Clear understanding of accounting principles.
- Customer focus.
- Organised and strong attention to detail.
On offer is a generous salary within a supportive team. If you thrive in a fast-paced, current environment, you're hands-on, looking to make an impact and have a passion for delivering results, apply now.
To apply you must be a permanent Australian resident. Only successful candidates will be responded to, and no recruitment agencies thank you.
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📌 Customer Service Officer
🏢 Fresh To Go Foods
📍 Melbourne