Overview
Concept Tech is a leading Managed Service Provider (MSP) in Albany & the Outstanding Southern.
We’re seeking a skilled Level 2 IT Technician to join our dynamic team, delivering Managed IT support and break/fix solutions to our valued clients.
About the Role
As a Level 2 IT Technician, you’ll tackle more complex IT challenges, support our MSP clients with proactive solutions, and provide expert break/fix services both in-store at our Albany location and in office.
This role is perfect for an experienced technician who thrives on variety and wants to make a real impact.
Responsibilities
Diagnose and resolve advanced hardware, software, and networking issues.
Manage MSP tasks, including server maintenance, network configurations, and cybersecurity measures.
Perform complex break/fix repairs, including data recovery and system optimizations.
Support clients with cloud solutions (e.g., Microsoft 365, Azure) and virtualization.
Mentor Level 1 technicians and escalate issues when needed.
Maintain detailed documentation for client systems and support tickets.
Build strong client relationships through professional on-site and remote support.
What We’re Looking For
2+ years of experience in IT support, ideally in an MSP or break/fix environment.
Strong knowledge of Windows Server, Entra, Active Directory, and networking.
Experience with cybersecurity tools and backup solutions.
Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Professional) are highly desirable.
Excellent troubleshooting skills and attention to detail.
Valid driver’s license for on-site client visits across the region.
Excellent communication skills and a proactive, client-focused mindset.
Why Work With Us?
Join a trusted, local IT leader with a passion for excellence.
Work on diverse MSP and break/fix projects with cutting-edge tech.
Be part of a supportive team with room to advance your career.
Make a difference for businesses and individuals in Albany and beyond.
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Required Skill Profession
Technical Support & Administration
📌 Level 2 Managed It / Computer Technician Albany
🏢 Concept Tech
📍 Albany