Administrative Support Role
We are seeking a highly organized and detail-oriented individual to join our team as an administrative support specialist. This role involves providing exceptional customer service, managing schedules, and ensuring seamless communication between clients and our team.
About the Job:
* Manage client communications, respond to emails and phone calls in a timely and professional manner
* Schedule appointments based on technician skills, availability, and service areas
* Provide accurate information about products and services to clients
* Assist with invoicing, data entry, and other administrative tasks
* Maintain electronic and paper filing systems for client records
Required Skills and Qualifications:
* Fast learner in remote settings with minimal physical touch points
* Experience in customer service and/or administration
* Excellent communication and professional phone/email etiquette
* Strong organizational skills and attention to detail
* Ability to manage time, prioritize tasks, and work independently or as part of a team
Benefits:
* Casual, work-from-home flexibility
* A supportive company culture that values teamwork and open communication
* Opportunities for growth and development within the company
About Us:
We are a family-owned business that prides itself on providing reliable and affordable IT support to homes and small to medium-sized businesses across various regions.