We are seeking a highly skilled and experienced Service Manager to join our operations team in East Arm, Darwin. As a key member of the management team, the successful candidate will be responsible for leading and coordinating our service technicians to provide exceptional service to our customers.
Key Responsibilities
* Supervise and Coordinate: Manage a team of service technicians, including coordinating their work and ensuring alignment with repair plans.
* Quality and Productivity Monitoring: Monitor technician productivity and repair quality, providing coaching and feedback to foster professional growth.
* Technical Support: Provide first-level support to service technicians, escalating technical issues when necessary.
* Logistics Management: Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
* Quote and Documentation Management: Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
* Continuous Improvement: Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
A strong commitment to safety leadership is essential, as well as excellent leadership and team management skills. Proven experience in service management within the heavy/light vehicle or transport industry is also required.
Requirements
We require:
* Strong Financial Acumen including an understanding and application of financial indicators for better business decision-making
* Excellent communication and customer service skills
* Trade qualification in heavy vehicle mechanics or equivalent (highly advantageous)
Benefits
The successful candidate will receive a competitive salary package, comprehensive product training, and other benefits including:
* Full time / 38 hours per week
* Comprehensive Cummins product training
* Income Protection Continuance Insurance
* Discounts with select private health insurance, PC software/hardware, and vehicles
* Annual remuneration review
* Participation in an annual variable compensation program
* Employee Assistance Program available to employees
* Safety equipment / PPE provided