William Adams, a Caterpillar Dealer with almost 100 years of experience, has made its mark.
We have an exciting opportunity for an experienced Parts Advisor to join our team in Mildura.
About the Role
Your primary responsibility is to provide excellent service to our customers, ensuring they receive accurate and timely information about their parts needs.
This is a full-time, permanent position offering career growth and development opportunities. Reporting directly to the Branch Manager, you will work Monday to Friday on a rotating roster and participate in a Saturday morning roster with some after-hours support shared among the team.
A typical day will include:
* Dealing with front counter enquiries, both face-to-face and over the phone
* Locating Cat parts for customers and technicians
* Following up and actioning outstanding jobs related to parts inquiries and customer concerns
* System-based parts interpretation using digital and print resources
* Parts Warehousing tasks (receiving, order picking and dispatch)
* Ensuring company accounts receivable processes are adhered to for parts sales transactions
* Assisting with display area operations and stock cleanliness
About You
You should have a passion for customer service and a willingness to learn and develop into a Cat Parts Specialist.
To succeed in this role, you'll require:
* Mechanical knowledge and a background in earthmoving and/or automotive (preferable)
* Exceptional communication skills with a positive and enthusiastic attitude
* Proficiency in Microsoft applications
* Experience working with different systems and databases
* Excellent organisational skills with the ability to handle multiple tasks
* Knowledge of Caterpillar products (preferred but not essential)
Why Work with Us?
At William Adams, our people's safety, health, and wellbeing genuinely matter to us. We offer a supportive culture, striving to create an engaged, diverse, and inclusive team.
We commit to recognising and rewarding you, providing ongoing career and development opportunities to help you thrive and succeed.
Our salary package includes annual performance and salary reviews, along with access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers.