ServiceNow Administrator roles involve overseeing the administration of ServiceNow platforms. Key responsibilities include ITSM, knowledge management, and incident resolution. Knowledge of ITSM principles and experience with technical and non-technical staff is required.
We are seeking a skilled administrator who can work effectively in a fast-paced environment, collaborating with geographically dispersed teams. Experience with ServiceNow Protected Platform (SPP) and knowledge of development and security best practices are also necessary. Excellent written and verbal communication skills are essential for this role.
* Key areas of focus include:
* Administrative tasks, such as configuring and maintaining ServiceNow instances
* Knowledge management, including creating and updating articles, managing content, and ensuring accuracy and consistency
* Incident resolution, involving troubleshooting, resolving issues, and escalating problems when necessary
Additionally, we require strong analytical and problem-solving skills, as well as excellent time management and prioritization abilities.
The ideal candidate will have a proven track record of delivering high-quality results in a timely manner and be able to adapt to changing priorities and deadlines.