Head of Retail Permanent Full-Time Position Sydney or Melbourne Based (National Travel Required $150K–$200K Super Bonuses and Benefits Lead high-profile brand rollouts across luxury, lifestyle, beauty, and apparel retail. Drive operational excellence, sales performance, and customer experience nationwide. Shape the future of an expanding retail network with global brand backing. About the Company Our client is a leading international retail group bringing a portfolio of globally recognised brands to the Australian market. With categories spanning luxury goods, fragrance, apparel, beauty, and lifestyle, they are redefining retail experiences across multiple formats—from boutique to high-volume. This is a rare opportunity to contribute to a significant expansion, spearheading national store rollouts and operational uplift while working closely with international brand partners. Role Summary Reporting to the General Manager, this senior leadership role will oversee multi-site operations nationwide. You will lead high-performing retail teams, deliver seamless new store launches, and ensure each brand meets global compliance, visual merchandising, and customer experience standards. The role combines strategic planning with hands-on operational leadership, making it perfect for someone who thrives in fast-paced environments and loves building high-performing teams from the ground up. Key Responsibilities Lead national retail operations. Drive sales performance, customer experience, and compliance standards across all stores. Oversee the rollout of new boutiques and high-turnover formats, ensuring on-time and on-brand delivery. Partner with brand principals to localise global marketing campaigns and in-store activations. Lead recruitment, onboarding, and coaching for field and store leadership teams. Manage KPI performance, including sales, conversion, ATV, NPS, and stock control. Collaborate with head office, finance, and project teams for store development and budgeting. Develop and execute CRM strategies to drive customer loyalty, repeat purchases, and personalised brand experiences. Maintain full P&L accountability, using data-driven insights to maximise profitability and manage expenses effectively. What You’ll Bring 5 years of senior multi-site retail leadership (e.g., State Manager, Head of Retail, Regional Director). Experience in one or more relevant sectors: luxury, beauty, apparel, or lifestyle. Proven success in launching new stores and scaling retail networks. Strong commercial acumen with P&L management experience. Exceptional stakeholder management, including landlord and brand partner relations. High capability in team coaching, succession planning, and operational excellence. What’s on Offer Work with a fast-growing, globally well-known retail group with the opportunity to lead diverse brands through an exciting growth phase. You’ll enjoy competitive remuneration, generous incentives, international exposure, and the chance to shape a national retail footprint from the ground up. How to Apply Click APPLY or contact Michaela at michaelal@charterhouse.com.au for a confidential discussion. J-18808-Ljbffr