Overview
Job Title: Shift Manager
Business Area: Supply Chain
Location: Bardon
Grade: E
Salary: circa £40k + shift allowance + up to 20% annual company performance-related bonus, private medical cover, 25 days annual leave + bank holidays
Shift Pattern: Sunday – Thursday, 3 pm – 11 pm (Late Shift)
Job Summary
This role is critical to the ongoing success of our Supply Chain. You will lead and oversee day-to-day activities on your shift, enabling First Line managers and Team Members to realise their full potential and performance. Supported by the Warehouse Operations Manager, you will plan, review, and drive continuous improvement to achieve high performance and customer service levels.
Accountabilities And Responsibilities
- Inspire and engage your team, modelling standards, behaviours and performance; manage employees fairly and consistently to maintain and improve engagement.
- Coach and develop People Leaders; foster a high performance culture.
- Drive shift performance through Productivity and Financial KPI achievement.
- Manage the direct labour budget, aligning with volume while maintaining customer service and people targets.
- Take ownership of recruitment by engaging with local Job Centres, Agencies and the Talent team to ensure efficient, cost-effective processes.
- Collaborate with Supply Chain Operations Managers and FLMs across the network; share best practice.
- Embrace change through continuous improvements and year-on-year performance improvements.
- Maintain a health, safety, and wellbeing-focused workplace; lead in Health & Safety practice to uphold high standards.
- Work with the Supply Chain training team to ensure team training in required processes; keep training records up to date and SOPs reviewed.
- Cascade company messages through the team using various communication methods and check for understanding.
- Manage MHE in the area with regular safety and performance checks.
- Manage team data in Workday HRIS, conduct data audits, and encourage self-audits for accuracy.
- Recognise and celebrate team achievements using informal and formal recognition systems.
- Conduct regular checkpoint conversations covering current performance, future expectations, goals, and career discussions.
- Champion Gemba Kaizen to improve processes and reduce waste; share best practices within the European Supply Chain.
- Embed CSR into ways of working.
Skills, Experience And Qualifications
- Qualification in Health & Safety (e.g., IOSH) or equivalent
- Minimum 3 years’ experience managing in Logistics / Supply Chain
- Knowledge of Oracle / WMS and Voice; proficient in Excel and presentation skills
- People Leadership experience and knowledge of people processes (disciplinary, grievance, capability)
- Excellent communication skills
- Proven ability to drive results through engaging with staff
- Ability to build strong relationships with team members and stakeholders
- Emotional intelligence with coaching skills to maximise performance
- Change management experience (desirable)
- Agile and flexible mindset; proactive problem-solving
Scale of the Role
- Direct labour budget: £1.5m per annum
- On-time-in-full target of 99%+ with 3rd party transport provider
- Directly responsible for a team of up to 75; 1-4 direct reports
Key Stakeholders
- Supply Chain Operations Managers and First Line Managers
- Autoglass Operations Managers
- 3rd party Transport providers
- Supply Chain Central Operations Team
- People Team
- Wholesale Sales team and Wholesale Hub
- Health & Safety team
- European Supply Chain
Key Performance Indicators & Measures
- Achievement of DC targets and stock management metrics
- Supply Chain internal audit requirements – 85% or higher
- Non-glass recycling > 98%
- Zero lost time accidents
- Employee engagement score > 90%
- Achievement of personal objectives set by Warehouse Operations Manager
Living Our Values
Our values are our DNA and underpin everything we do by shaping how we interact with our people, our partners, and our customers.
Accessibility
We make every effort to make our web presence accessible to all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact .
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📌 Shift Manager
🏢 AutoGlass
📍 Queensland