Customer Service Advisor Role
Job Overview
* This part-time role is located in our Mildura & Ouyen Branches.
* You will be responsible for leave and relief, requiring travel between locations with mileage reimbursement.
12-month fixed-term contract
Work 5 days per week (Mon-Thu 9:00-4:30, Fri 9:00-5:30)
Benefits Package
* Discounts on banking products and services, competitive rates, and reduced fees.
* Travel, fitness, events, and technology discounts.
* Leave benefits, including parental, religious, special, sporting activity, and volunteer leave.
* Health and wellbeing benefits and discounts on a wide range of products.
In this position, you will:
1. Serve as the primary point of contact for customers at Mildura & Ouyen Branches.
2. Assist customers in selecting suitable products and services, such as account opening, unsecured lending, and banking transactions.
3. Evaluate customer needs to provide seamless, consistent, and tailored experiences while maintaining accurate records.
4. Demonstrate Smarter Banking options to simplify banking for customers.
5. Pursue ongoing training and development opportunities to enhance career growth.
Key Requirements
* A passion for delivering exceptional customer experiences and commitment to quality standards.
* Collaboration skills, self-motivation, and energy to create a signature customer experience.
* Attention to detail for efficient transaction handling.
* An appreciation for diversity and inclusivity in customer interactions.
* A willingness to upskill and develop your career within the organization.